AI-Powered Assistance

Virtual Pharmacy Technician

Say hello to the newest member of your team, the Synerio Engage Virtual Pharmacy Technician. Now, patients can converse with our virtual pharmacy technician just like they would with a real pharmacy staff member in their native language, spoken or typed.

It’s like having a 24/7 call center staffed with an unlimited number of highly trained pharmacy technicians providing fast, highly personalized service to every patient.

AI Robot

Conversational, not navigational

Say good-bye menus of numbers, limited and rigid IVR formats, and disjointed communication methods. Patients no longer need to Press 2 to refill their prescription or scream “Speak to a person” in frustration. Say good-bye to the chaos of extreme multi-tasking and the cacophony of ringing phones in your pharmacy.

Any communication method

Patients will have an easy way to complete all their pharmacy interactions in a conversational way using their preferred communication method (text, voice, mobile app, web, chat).
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Highly personal.

The patient’s experience is highly personalized with responses based on individual patient history, preferences, and medication records.

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Efficient and convenient

Patients get responses quickly at any time day or night without wading through a rigid menu-driven IVR. Even complex queries that don’t fit neatly into pre-defined categories can be answered quickly and accurately.

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Contextual and real life

Blue pill. Heart medicine. Nope. Sounds good.

Our virtual pharmacy tech deciphers the way patients really communicate, including using descriptions of a medicine instead of the full name, texting an emoji, or using slang.

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Switch communication modes

Our unified platform also enables seamless channel switching where the patient can begin an interaction in one mode, such as text, and then change to another mode, like voice.

Any language

Patients will have a seamless way to complete all their pharmacy interactions in their native language. Currently, Engage supports conversation in more than 50 languages, with more on the way!

Building Engagement

Better ways of engaging the patient lead to better engagement. Empower patients to manage their medications and vaccines from refills and delivery to education and scheduling appointments quickly and easily. Here’s a glimpse into the things patients can do with Engage:

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Prescription management

  • Request refill
  • Manage autofill
  • See suggested refills
  • Synchronize medication
  • Get order status
  • Ask questions about medications

Medication reminders

  • Schedule pill reminders
  • Cancel or change reminders

Appointment Management

  • Schedule pharmacy appointments
  • Cancel or change appointments

Profile management

  • Create and update user profile
  • Provide insurance and billing info
  • Set preferences
  • Select language
Visualization of Synerio Engage funtions

AI just for pharmacy

We are AI experts. We are pharmacy experts. We are technology experts. Pulling on this depth and breadth of expertise ensures that our AI model gets the job done.

Our informed AI lives within the context of pharmacy which means it knows its lane. We train our AI with information from trusted pharmacy-specific sources and establish barriers to block data from the rest of the internet. Our AI is continuously learning, moving up an exponential improvement curve.

We also customize our AI for you by informing the AI with your company’s essential information as well as settings to align with your brand voice and tone. Your virtual pharmacy technician will sound and behave like your company wants it to.

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Your data is safe with us

Feel confident knowing that Synerio Engage is HIPAA and SOC 2 compliant and no data is shared outside of your company.

Your data is safe with us

Feel confident knowing that Synerio Engage is HIPAA and SOC 2 compliant and no data is shared outside of your company.

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Ready to revolutionize your patient engagement?

Take the first step toward improving your patient engagement and driving operational efficiencies.

Request a demo
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