You will partner closely with pharmacy operations, customers, product, engineering, data, and business leaders to guide product discovery, maintain and prioritize the roadmap and backlog, support successful releases, and improve adoption and outcomes. The ideal candidate is equally comfortable asking the right questions, working with data, making thoughtful trade-offs, and bringing diverse stakeholders into alignment.

KEY RESPONSIBILITIES:

• Own the end-to-end product lifecycle for the Engage platform and its product areas, from discovery and roadmap development through delivery, adoption, and continuous optimization.
• Define and communicate a platform-level product vision, strategy, and roadmap aligned with organizational goals, customer needs, and pharmacy operations
• Maintain and prioritize a cross-platform product backlog, balancing business value, customer feedback, technical feasibility, operational priorities, and platform health.
• Partner with pharmacy operations, product, engineering, data, and business stakeholders to identify problems, validate opportunities, and deliver impactful solutions.
• Lead product discoveries through customer conversations, workflow observation, feedback analysis, and data review to understand user needs before solutions are built.
• Translate complex business processes and operational needs into well-defined product requirements, user stories, acceptance criteria, and release plans.
• Use customer feedback, product analytics, operational data, and industry trends to identify opportunities, measure results, and guide product decisions.
• Partner with engineering and quality teams through development, testing, user acceptance, and release readiness to support high-quality delivery.
• Serve as a product leader for the Engage platform, building a working understanding of its users, workflows, capabilities, and strategic opportunities.
• Drive cross-functional alignment by communicating priorities, roadmap updates, trade-offs, risks, and release plans to leadership and stakeholders.
• Champion continuous improvement by improving user experience, platform adoption, and product capabilities across Engage.
• Build strong relationships across the organization to support adoption and gather continuous feedback.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

REQUIRED QUALIFICATIONS

• 4+ years of experience in product ownership, product management, business analysis, or a comparable role supporting software products in a complex operational environment.
• Demonstrated ability to own discovery, prioritization, requirements, and delivery across multiple product areas or a platform.
• Demonstrated ability to prioritize competing initiatives, manage ambiguity, and deliver measurable outcomes in a complex, cross-functional environment.
• Strong data fluency, including the ability to use SQL or similar tools to investigate product and operational data and assess outcomes.
• Excellent written and verbal communication skills, including the ability to present trade-offs, risks, and recommendations to senior leadership.
• Bachelor’s degree in a relevant field, or equivalent professional experience.

PREFERRED QUALIFICATIONS

• Experience in pharmacy, healthcare, healthcare SaaS, or another regulated operating environment.
• Working familiarity with HIPAA and relevant state-level healthcare or pharmacy compliance requirements.
• Ability to review Python-based analysis or scripts and collaborate effectively with engineering teams.
• Familiarity with AWS-based development tools and Atlassian-based productivity tools, including Jira.

CORE COMPETENCIES

• Platform Thinking: Sees dependencies across product areas and makes decisions that strengthen the overall Engage experience.
• Strategic Thinking: Balances long-term platform direction with day-to-day execution details.
• User and Workflow Empathy: Understands the patient, pharmacy-team, and operational experiences affected by product decisions.
• Analytical Rigor: Uses data, metrics, and evidence to evaluate problems and guide decisions.
• Influence Without Authority: Aligns diverse stakeholders around shared goals and clear trade-offs.
• Adaptability: Thrives in a fast-paced environment where priorities can shift quickly.
• Execution Orientation: Relentlessly focuses on delivering outcomes, not just activities.