How Marco Drugs used AI to reduce call volume and refocus staff on what matters most. When nonstop phone calls began to limit their ability to deliver clinical care, Marco Drugs knew something had to change. CEO Sonia Martinez shares how implementing Synerio Engage...
First Published in Pharmacy Technology & Management Review, November 2025 Pharmacies are drowning in repetitive tasks. From managing refills, prescription status inquiries, and inventory, to phone calls with prescribers and PBMs, there are so many tasks that...
First Published in America’s Pharmacist, November 2025Written by Brad Crosslin and Aaron Cunningham In the fast-paced world of health care, community pharmacies stand as pillars of their communities, providing not only medications but also personalized care and expert...
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