AI-Powered Assistance

Conversational AI

Say hello to the newest members of your team, the Synerio Engage Virtual Pharmacy Technician and the Synerio Pinpoint Virtual Support Assistant. Now, patients and pharmacy staff can converse with our virtual assistants just like they would with a real person.

It’s like having a 24/7 call center staffed with an unlimited number of highly trained professionals providing fast, highly personalized service to every user

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AI Robot

For PATIENTS

Conversational, not navigational

Say good-bye menus of numbers, limited and rigid IVR formats and disjointed communication methods. Patients no longer need to Press 2 to refill their prescription or scream “Speak to a person” in frustration. Say good-bye to the chaos of extreme multi-tasking and the cacophony of ringing phones in your pharmacy.

Any communication method

Patients will have an easy way to complete all their pharmacy interactions in a conversational way using their preferred communication method (text, voice, mobile app, web, chat).

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Switch communication modes

Our unified platform also enables seamless channel switching where the patient can begin an interaction in one mode, such as text, and then change to another mode, like voice.
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Efficient and convenient

Patients get responses quickly at any time day or night without wading through a rigid menu-driven IVR. Even complex queries that don’t fit neatly into pre-defined categories can be answered quickly and accurately.

Any language

Patients will have a seamless way to complete all their pharmacy interactions in their native language. Currently, Synerio Engage™ supports conversation in more than 40 languages, with more on the way!

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Highly personal.

The patient’s experience is highly personalized with responses based on individual patient history, preferences, and medication records.

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Contextual and real life

Blue pill. Heart medicine. Nope. Sounds good.

Our virtual pharmacy tech deciphers the way patients really communicate, including using descriptions of a medicine instead of the full name, texting an emoji, or using slang.

For PHARMACY TEAMS

Conversational, not complicated

Say good-bye to legacy support tools–digging through corporate intranets, waiting on hold with the help desk, announcement fatigue, and disjointed communication methods. Pharmacy teams no longer need to search across multiple systems or chase down managers for clarification. Say good-bye to delays, inconsistent information, and frustration.

Highly targeted

The team member’s experience is highly personalized with responses based on location, role, and time.

Efficient and convenient

Team members get responses quickly at any time without calling support or searching the intranet. Even complex queries that don’t fit neatly into pre-defined categories can be answered quickly and accurately.

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Contextual and real life

Phones down. Error code 234. Nope.

Synerio Pinpoint understands and deciphers the way pharmacy teams really communicate, including incomplete sentences, pharmacy-specific terminology and slang. Our Virtual Support Assistant responds appropriately, asking for clarification as needed.

Highly targeted

The team member’s experience is highly personalized with responses based on location, role, and time.

Efficient and convenient

Team members get responses quickly at any time without calling support or searching the intranet. Even complex queries that don’t fit neatly into pre-defined categories can be answered quickly and accurately.

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Contextual and real life

Phones down. Error code 234. Nope.

Synerio Pinpoint understands and deciphers the way pharmacy teams really communicate, including incomplete sentences, pharmacy-specific terminology and slang. Our Virtual Support Assistant responds appropriately, asking for clarification as needed.

For PHARMACY TEAMS

Conversational, not complicated

Say good-bye to legacy support tools–digging through corporate intranets, waiting on hold with the help desk, announcement fatigue, and disjointed communication methods. Pharmacy teams no longer need to search across multiple systems or chase down managers for clarification. Say good-bye to delays, inconsistent information, and frustration.

Visualization of Synerio Engage funtions

AI just for pharmacy

We are AI experts. We are pharmacy experts. We are technology experts. Pulling on this depth and breadth of expertise ensures that our AI model gets the job done.

Our informed AI lives within the context of pharmacy which means it knows its lane. We train our AI with information from trusted pharmacy-specific sources and establish barriers to block data from the rest of the internet. Our AI is continuously learning, moving up an exponential improvement curve.

We also customize our AI for you by informing the AI with your company’s essential information as well as settings to align with your brand voice and tone. Your virtual pharmacy technician will sound and behave like your company wants it to.

Your data is safe with us

Feel confident knowing that Synerio Engage™ is HIPAA and SOC 2 compliant and no data is shared outside of your company.

HIPAA Compliant
SOC audit certification badge

Your data is safe with us

Feel confident knowing that Synerio Engage™ is HIPAA and SOC 2 compliant and no data is shared outside of your company.

HIPAA Compliant

Ready to expand your team?

Bring our AI-powered virtual assistants in to help reduce operational burdens.

Request a demo
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