Modern support

Unified Staff Support Platform

Synerio Pinpoint is an AI-powered, always-on virtual assistant designed for in-store pharmacy teams. Built to streamline internal support and access to key information, Pinpoint acts as a centralized, chat-based interface where staff can view targeted corporate announcements, manage their tasks, and get real-time answers to policy questions, system issues, and more—all without relying on phone calls or outdated intranet searches.

Pinpoint gives frontline teams immediate access to support, while enabling enterprise visibility into trends and developing issues across stores. Synerio’s powerful, conversational AI technology means users don’t need to learn a new system, they just need to ask Synerio Pinpoint.

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Synerio makes staff support easy

Supporting your pharmacy team doesn’t have to be complicated. Synerio Pinpoint provides all the features you need to streamline staff communication, deliver instant answers, and keep teams aligned and informed, ultimately improving efficiency and reducing distractions across your organization.

From stores to regions to headquarters, Pinpoint offers management tools that meet the needs of every level of your organization.

  • Easy-to-use dashboard, templates, and scheduling tools make it simple to send targeted alerts, assign tasks, and track completion.
  • Built-in reporting reporting helps leaders quickly identify gaps, trends, and opportunities to improve staff performance and efficiency.
  • User-friendly intuitive design makes it simple for pharmacy leaders to manage Pinpoint without extensive training or technical expertise.

Secure and Available

Synerio Pinpoint is a cloud-based platform with unparalleled scalability and reliability. Data and access are protected with best-in-class technology and practices. The platform was designed and built to be SOC 2 and HIPAA compliant

Secure and Available

Synerio Pinpoint is a cloud-based platform with unparalleled scalability and reliability. Data and access are protected with best-in-class technology and practices. The platform was designed and built to be SOC 2 and HIPAA compliant

Synerio Pinpoint

Unified Staff Support Platform

Synerio Pinpoint is a unified platform that combines all of your staff support needs in one powerful application.

Pinpoint Foundation

  • Informed AI virtual support assistant answers questions via chat in a conversational manner on a myriad of topics.
  • Communication tools to deliver time-bound, role- and location-specific announcements.
  • Unified, verified library of internal content—including policies, training, and promotion details—aggregated from across the enterprise. It replaces the intranet with a unified, easier-to-use source for accurate answers.
Pinpoint Support Tickets

Seamless Ticket Creation: All support requests start with the AI assistant. If the issue can’t be resolved instantly, Pinpoint automatically creates a support desk ticket, provides the user with a ticket number for tracking and ensures full integration with your existing support system.

Pinpoint Task Management

Create and assign tasks to individual employees with deadlines and tracking to monitor progress and ensure accountability.

Pinpoint Visibility

Get real-time insights into trending questions and support needs across stores and regions.

Additional Features
  • Administrative portal, with role-based access, to manage all aspects of the service.
  • Access for the entire team: Built for pharmacists, technicians, and clerks but scalable to other departments across the enterprise.
  • Standalone or integrated: Available as a standalone product or as integrated as a part of Synerio Engage.
  • Compliant with HIPAA and SOC 2.

Ready to make your pharmacy smarter?

Get started with AI-powered support for your team.

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