Synerio Secure FAQ

Please verify that your ID has an RFID chip like those found in US passports or passport cards. Note that some documents with embedded chips must be open for the chip to be read. Other documents may need to be closed. Please also ensure that your document is placed on the phone as shown in the image displayed on your device.

Birthdates are read automatically from your government IDs and cannot be modified.

Several factors may play into this error. Please ensure that your camera lens is clean and that you have suitable lighting, which is not too dark or too bright. Zooming in too close to your face may also cause this error.  Additionally, accessories such as glasses, hats and headphones may interfere with the reading of your biometric features. If you encounter this error while wearing any of these, please try again after removing them.

Please verify the email address you provided in the application and check your junk folder for an email from support@idplizz.com. If your email address is correct and you do not see the email in your junk folder then notify us at support@synerio.com.

The email and password that you provided do not match what we have on file. Please verify the information you entered is accurate. If the email address you entered is correct then please use the “Forgot your password?” link to reset you password.

For Synerio Secure to verify an ID, the identification you provide needs to have a picture of you, your first and last name, date of birth, expiration date, country name, and identification number. We recommend using a driver’s license or passport. If this is not possible then another identification meeting these requirements may be used.

As part of the account creation process, an email is sent to your account from support@idplizz.com to verify your email address was entered correctly. Please locate this email and click on the “Verify Email Address” link. Note the email may be in your junk folder.

During the setup process you likely declined access for Synerio Secure to use your device’s camera. Please access the device settings, look for the Synerio Secure application, and allow access to the camera.

This error message typically occurs when a new phone is used and a user attempts to add a new Synerio Secure account rather than logging in. If this is the case, please exit the new account creation process and log in using your email and password.

This occurs when the user declines location sharing with Synerio Secure. Please visit your device settings and allow Synerio Secure to use your location.

Open the notification and follow the instructions on your phone to complete the verification process.

Log into Synerio Secure and select the Authorizations tile to view any pending identification verification requests.

Please select the Notifications tile from the Synerio Secure application to review a history of previous ID requests.

For anyone to access your data they would need either your email/password or your biometric data to access your Synerio Secure account. If your device is lost or stolen, then you can simply download Synerio Secure to your new device and login using your credentials.

Synerio Secure will default to the language that is set on your device. However, you can change the default language for Synerio Secure in the Settings menu.

Go to the Document Vault within Synerio Secure and click “Add New Document”. Then choose the current document which you wish to use as your primary ID and press “Select”.

Go to Settings within Synerio Secure and then select the “Change email” option.

During the onboarding process, your data is encrypted and shared with our Advanced Artificial Intelligence system to confirm and accept your ID and other biometrics. Once these tasks are completed, your photo ID and biometrics are removed from all locations except from your own mobile device where it is securely stored.

Synerio Secure has access to the ID documents which you save to your device. These documents are visible in the Document Vault within the application. Additionally, Synerio Secure also has access to information viewable under the Settings and Profile screens.

Only you can see your information unless you choose to share it.  Each instance where a company requests to see your physical ID or any other information will be presented to you for confirmation.

If you wish to remove your data, then simply access the Settings within Synerio Secure and press the “Delete My Account” button.